Govt takes notice of complaints against immigration staff at airports

ISLAMABAD: The federal government on Sunday took notice of the complaints it received against immigration staff at airports on the Pakistan Citizen Portal.

The government decided to take action after the portal was flooded with complaints against immigration staff at airports across the country, Many claimed that the immigration staff misbehaved with passengers at airports.

The deputy director of the Federal Investigation Agency (FIA) issued new directives to immigration staff posted at airports across the country.

According to the directives, immigration staff at airports have been instructed to greet passengers when they arrive at the immigration section. The staff have been told to greet people by saying 'Good morning' or 'Good evening' to them.

The directives call on the immigration staff not to misbehave or be rude to passengers in any way. The FIA warned immigration staff that if complaints against them were received, stern action will be taken against those found guilty. 

The Pakistan Citizen Portal was launched last year in October. The platform is meant to redress public grievances against government officials. 

The complaints registered on the portal are provided to the prime minister.